Customer service is top priority at Finishline

By CHRISTINE L. PRATT Staff Writer Published:

Locally owned and operated, Finishline Auto Body and Towing makes customer service a top priority.

The business, located at 5619 State Route 83, Millersburg, got its start in 2005 when owner Brooks Gallion, after 20 years of doing body work, "just got tired of working for someone else." The business has since grown to include six employees.

"You bend 'em we mend 'em," according to the business' Facebook page, which continues, "From major collision work to stone chips and touch-ups, we can handle them all. Call us for a free estimate. We also help with your insurance deductible."

It's that help with deductibles Gallion said is "the biggest selling point for the business."

"Based on a percentage of the estimate the insurance company writes, (Finishline) deducts a portion of the deductible," he said, explaining the business provides all types of body work -- frame repairs, collision work and stone chip repairs.

"If you take the job to the dealership, you're not taking it to the person who owns the business," Gallion said, adding, "I'm the owner, so I can do something to help. I can take payments, but managers at dealerships may not be able to offer that."

Beyond that, he said, all Finishline work is not only guaranteed, but is done right the first time, with top notch equipment, including a colorized paint matching system. Soon the business will switch to a water base paint system, which will enable application of an environmentally friendly base coat system.

"The bottom line is we'll save the customer money and do a quality repair. We work for everybody from car dealership to anyone. We don't target one group of people. Nine times out of 10, you're just driving down the road, and you end up hitting a deer and you're looking at a deductible.

"We have three techs all will 30 years of experience working on cars here," he said, adding the average repair job takes three-four days.

Not only do they fix the damage, Gallion said, the business takes customer satisfaction to the next level. "Most people, they expect the outside of the car to be like it was before they wrecked, but we vacuum it and wash it inside and out before giving it back," he said. "The biggest surprise we hear when they get it back is 'Wow, it's clean.' We do that with every repair.

"It's just a small business, so it's run like a small business. You don't have that big corporate atmosphere here," he said.

The business is open Monday-Friday 8 a.m.-5 p.m. and Saturday 8 a.m.-noon. For more information, call 330-674-1483.

Reporter Christine L. Pratt can be reached at 330-674-5676 or by email at cpratt@the-daily-record.com.

Want to leave your comments?

Sign in or Register to comment.