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CSB promotes leaders
Eddie Steiner, president and CEO of The Commercial and Savings Bank (CSB), recently announced promotions within the bank's corporate office including Jeff Agnes to officer, systems administrator; Jennifer Deam to officer, electronic services manager; Gina Marshall to officer, customer service center manager; Julie Stitzlein to officer, compliance analyst; and Kathy Ringwalt to officer, mortgage underwriter.
"CSB team members do great things every day for our customers and Jeff, Jennifer, Gina, Julie and Kathy excel in assisting and protecting customers from behind the scenes," stated Steiner. "They are each committed experts, ensuring that continuity of our high quality financial products and services with critical processes that serve and protect our customers."
Agnes joined CSB in 2011 and is the primary administrator for several information systems serving the technical needs of CSB employees and customers. A graduate of Stark State College, Agnes resides in Wooster with his wife, Paulette and their son.
Deam began her career with CSB in 1997 and manages the bank's customer-facing online systems in addition to serving Cash Management customers. Deam graduated from Ohio University. She serves as Treasurer for Union Hill United Methodist Church, and is a Board Member of East Central Ohio ESC. Deam resides in Sugarcreek with her husband, Neil and their two daughters.
Marshall joined CSB in 2011 with the addition of the Wooster Banking Centers and team. She has experience in banking center management, and transitioned into managing CSB's Customer Service Call Center and working closely with the Electronic Services Department. Marshall graduated from Miami University. She volunteers in a number of community events, and resides in Wooster with her son.
Stitzlein began her career with CSB in 2007 working as a teller, and became credit analyst before transitioning into the bank's compliance department. She is a graduate of Hocking College and resides in Loudonville with her husband Eric, and their son.
Ringwalt joined CSB in 2010. She is the bank's primary underwriter, managing mortgage processing and related regulatory requirements.
Ringwalt graduated from The Ohio State University, and resides in Brinkhaven with her husband, Brad and their two daughters.
CSB has 16 banking centers in Holmes, Wayne, Stark and Tuscarawas counties and has been an independent community bank since 1879. CSB is an equal housing lender and member FDIC. CSB is located on the web at www.csb1.com and can be reached toll-free at 1-800-654-9015.
Counseling Center wins national award
The Counseling Center of Wayne and Holmes Counties was honored recently by the Mental Health Corporations of America (MHCA) for excellence in referral source satisfaction.
The local mental health program received the highest referral source satisfaction rating of any participating community mental health center in the nation in MHCA's annual referral satisfaction survey.
The MHCA survey process measures the satisfaction of those who make regular referrals to an organization on such dimensions as service, procedures, communication, access and overall outcomes.
The highest ratings received by the Center were in the areas of respect shown to patients, friendliness of staff, professionalism of staff, range of services, ability to work with different types of patients, confidentiality and overall service quality.
Overall, 96 percent of the respondents rated the Center as good, very good, or excellent with most responses coming from medical professionals, other mental health professionals, courts, schools and law enforcement.
According to Karen Berry, President and CEO, "we are honored to receive this award. It is a tribute to our dedicated staff and the collaborative relationships they have developed with other community providers."
The Counseling Center, which has offices in Wooster, Orrville, Rittman and Millersburg serves over 4,000 adults and children in a year through a comprehensive range of mental health and substance abuse services including: therapy, case management, psychiatric intervention, vocational assistance, residential support, community education, and 24-hour crisis intervention. The organization is nationally accredited by the Commission on the Accreditation of Rehabilitation Facilities (CARF).